0:00 What if your WhatsApp could sell for 0:01 you, support your customer, take follow 0:04 up from your lead, and take payment from 0:05 them? All of these on autopilot without 0:08 you even touching the phone. There's not 0:09 a one tool doing all of these things. 0:11 That's a full platform, and in the next 0:13 few minutes, I'm going to show you uh 0:15 the exact platform which can do all of 0:18 these things. I'll be giving you 0:19 walk-through through each and every 0:20 features. No setup, no code, so that you 0:23 can see what your business could be 0:25 running on. So, hi everyone. My name is 0:26 Lakshya, and I left my job to start my 0:28 own AI automation agency called as 0:31 Neurik AI, and a WhatsApp automation 0:33 platform called as Chat Things, where we 0:35 help businesses to adapt AI and 0:36 automation. So, without wasting much 0:38 time, let's get started. So, before 0:39 seeing the platform, let me answer most 0:41 common question I get from the 0:43 businesses. The businesses says that 0:44 there are so many tools available for 0:46 WhatsApp, but we are non-technical, and 0:48 the WhatsApp requires some technicality, 0:50 business verification, the API, so many 0:52 things, but we do not know anything, and 0:54 most of the platform does not provide 0:55 any kind of a support. That's the reason 0:57 we are not adapting to our WhatsApp. I 0:59 heard you. I understand that this is the 1:00 main problem you guys are facing. That's 1:02 the reason this is the first look of my 1:03 platform called as Chat Things. The 1:05 first feature which I like to show you 1:06 is called as book support call. So, 1:08 inside this, not one, not two, three 1:11 type of different support call we are 1:13 giving you. It's called as quick 1:14 support, standard support, and then deep 1:16 dive support, and all of this is free 1:19 and included in your paid plan. So, if 1:21 you're having any small question, you 1:22 can choose for the quick support. If 1:24 you're having some kind of a detailed 1:25 walk-through or feature walk-through, 1:26 you can choose for a standard support. 1:28 And if you have complex troubleshooting 1:30 and full onboarding session for the 1:32 business verification, meta 1:33 verification, you can go for a deep dive 1:35 support. And also, we have created the 1:37 full-fledged documentation where each 1:39 and every feature are mentioned over 1:40 here, how to not get banned on WhatsApp, 1:43 then the automation features, follow-up 1:44 sequence, multiple things which I'm 1:46 going to walk through, by the way. 1:48 But, everything is end-to-end. And also, 1:50 we have the developers API, so that if 1:52 you want to connect any tool out there, 1:54 it could be your CRM, it could be any 1:56 other tool, any 10 Zapier make, you can 1:58 easily connect it and do all the stuff 2:01 which you can do manually as well as 2:03 automated. Also, there is a webhook, 2:05 incoming webhook and outgoing webhook as 2:06 well. So, now let's understand the first 2:08 and main feature, which is connect 2:09 account. So, in this platform you can 2:11 connect multiple accounts. It could be 2:12 WhatsApp, Google, Shopify, WooCommerce. 2:14 And to connect WhatsApp also there are 2:15 three ways. I'll click on connect 2:17 WhatsApp and now we can see we have 2:19 embedded onboarding option, inside which 2:20 we have the WhatsApp coexistence as well 2:23 as the cloud API option. And also if you 2:25 have created your own meta application 2:26 and you have your own access key, you 2:28 can directly use that as well and 2:29 connect to this platform. And if you 2:31 aren't understanding any sort of 2:32 features, there will be button like 2:34 this. When you click on that, you will 2:35 get a tutorial, okay? Where if you click 2:38 on the button, you will be brought to a 2:41 exact guide which will show you how to 2:43 operate this thing word by word. And 2:45 also if you don't know after reading 2:47 this, we have a support call as well. 2:48 Now, coming to the second feature, 2:50 called as broadcasting, so on the 2:51 left-hand side we have broadcasting, 2:52 where you can broadcast your single 2:54 message to as many users as you want. 2:56 So, you can create a campaign where you 2:57 can select all the contacts which you 2:59 have. You can import the contacts or 3:01 whatever contacts message you directly 3:02 automatically they're added in your CRM 3:05 or you can manually enter them as well. 3:07 Once you have got the contacts, you can 3:08 create a template which you want to send 3:10 to all of the people. Okay? Once you 3:12 send the template, now you have to see 3:14 the report. So, for that we have a 3:15 detailed report where you can see how 3:17 many people you have sent the message, 3:19 how many got delivered, how many opened 3:20 the message and how many have not 3:21 received the message as well. If the 3:23 people who have not received the 3:24 message, they can also see the what kind 3:25 of error you are getting, so you are not 3:27 lost anywhere. And now let's see the 3:29 main feature which most of the people 3:30 will be using is called as a shared 3:32 inbox. And now this is the most advanced 3:34 feature most of the platform don't have. 3:36 On the left-hand side we have all the 3:37 contacts. So, now you can have a team of 3:40 people working on a single number. And 3:42 we also have the application so that you 3:44 can install the application on your 3:45 phone and you can see the same chat 3:47 whatever is happening through that. And 3:49 also you can assign this particular chat 3:50 to whatever team member you have. And 3:52 they can click on the mind button and 3:54 they will be seeing only task that are 3:56 assigned to them. Second, they can 3:58 translate the message. For example, you 3:59 are getting a message on Gujarati, but 4:01 the person who is typing they does not 4:03 know Gujarati. So, they can translate 4:04 this into the English and they can reply 4:07 back to in Gujarati. How? Let's say I 4:09 write how are you? And I can click on 4:12 this particular translate button. I can 4:13 select the language and then I can 4:15 translate the message. So, as you can 4:16 see "Tame kem cho?" So, we got the 4:19 message in Gujarati so that it feels 4:21 like we are replying to the person in 4:22 the native language so chances of 4:24 converting get increased by a lot. And 4:26 also, if the person don't know what to 4:28 reply, we have our rewrite with AI 4:31 button which understand the context what 4:33 message has been done and accordingly 4:34 write the message. 4:36 So, for example, let's consider there 4:37 was one teammate who was talking with 4:39 this person for past 5 days and now he's 4:42 in holiday. 4:44 Now, another person take over this 4:45 particular chat instead of going through 4:47 all the chats, he can just click on 4:49 rewrite with AI. The AI will understand 4:51 all the context and write the message on 4:53 his behalf. Also, if they don't want to 4:55 write a message directly and want to 4:56 understand the context, so we have this 4:58 help me to reply. So, this particular 5:01 inbox will understand all the messages 5:03 has been done and tell you the summary 5:05 what all things has been done. And also, 5:07 there is engagement score which will 5:08 tell you how much engagement has been 5:10 done with this particular person. Is it 5:11 a good for you or not by the percentage 5:13 over here. Then, we have the bot. You 5:16 can pause the bot. You can pause AI. 5:17 Let's say for example, there is an AI 5:19 which is running 24/7. And for this 5:22 particular contact only you want to 5:23 pause the AI. So, you can pause the AI. 5:25 So, now you must be thinking what is the 5:27 difference between bot and AI? So, the 5:29 AI reply is something like this which is 5:30 trained on your knowledge base. So, for 5:32 example, hey there, this particular 5:34 reply is by AI. So, you can see the AI 5:36 over here. The bot reply is something 5:38 the deterministic flow which we create. 5:40 So, whenever the person click on this 5:42 particular button, then this particular 5:43 message will go. 5:44 Such kind of a things are called as bot. 5:45 So, you can pause both of them 5:47 accordingly. And we can have custom 5:48 field as much as you want. So, we have a 5:50 full-fledged CRM where you can have 5:52 multiple columns as per your thoughts. 5:55 And also, there is one more amazing 5:56 feature which is called as a message 5:57 sequence. So, let's say you are talking 5:59 with this particular person and they say 6:00 that "I'm not sure. Can you get back to 6:02 me after few days?" 6:04 So, there are now two ways. Either you 6:06 can do a manual follow-up or a automated 6:08 follow-up. So, for the manual follow-up, 6:10 there is a follow-up reminder. You can 6:12 set up the follow-up reminder as a 6:13 particular date and time and you will 6:15 get a notification on your phone as well 6:17 as on the desktop over here. Also, if 6:18 you want to do the automated follow-up, 6:20 so you can create the message sequence 6:22 and assign to this particular chat. So, 6:24 that it will automatically send the 6:26 message on your behalf and take the 6:28 follow-up as well like a drip campaign. 6:30 Let's say drip campaign is something I 6:32 want to send a message after 1 minute, 6:34 then after 1 hour, then after 10 hour. 6:36 Everything can be done. Now, coming to 6:37 other features of chatbot. So, now we 6:39 have a full-fledged diagram flow over 6:41 here where you can create the chatbot 6:43 however you want. 6:45 So, we can add the delay, you can add 6:46 the images, video, audio, send the 6:48 message, send the list message, 6:50 e-commerce catalogs, then the button, 6:53 and then you can track as well how many 6:54 people click on this particular button, 6:56 and how many subscriber were there were 6:58 there, how many were unknowns. You can 6:59 send the location, file, AI reply, then 7:02 you can collect the information from the 7:03 user. There are two ways to collect the 7:05 information. First is we are asking the 7:07 question in the chat only. What is your 7:09 email address? User will reply with 7:10 email address, you will store it. What 7:12 is your phone number? User will reply 7:13 with the phone number, you will store 7:14 it. You can store it anywhere. It could 7:16 be your CRM. 7:17 It could be a Google Sheet, it could be 7:18 a HubSpot, it could be any CRM, it could 7:20 be inside a Chat Thing CRM as well. You 7:22 can collect the information in the form 7:23 of a WhatsApp flow as well. So, that a 7:25 WhatsApp form get open inside the chat. 7:28 User can fill the form, collect the 7:30 information and store it wherever you 7:31 want. Then you can send the interactive 7:32 message, template message, CTA URL 7:35 button, condition, HTTP, and there are 7:37 so many things in the platform. And now 7:39 the another feature which I just 7:40 mentioned inside the shared inbox called 7:42 as a drip campaign or sequence campaign. 7:45 So, you can assign a sequence to any 7:47 sort of a subscriber. It could be 7:48 automatically via API or manually. Let's 7:51 say for example, we create this sequence 7:53 which get triggered automatically within 7:55 1 minute, then after 5 minutes, then 7:57 after 15 minutes. And also after 24 hour 7:59 windows, you can send a template message 8:00 as well. So, this drip campaign is very 8:02 useful for the businesses who want to do 8:05 the automated follow-up. 8:06 So, for example, someone sends you a 8:08 message and they then they ghost you. 8:10 Now, what to do? Now, you cannot tell 8:12 your team member that find out who 8:13 ghosted me and then send the message. 8:16 So, we have automated message reply over 8:17 here. You can assign as many sequence as 8:19 you want. 8:20 You can send the message after 1 minute 8:22 that, "Hey, I hope everything is well 8:24 and we are still waiting for your 8:25 response." Then again after some time, 8:27 you can send the message. Then again 8:28 after some time, you can nudge them. 8:30 Until unless they don't reply you, you 8:31 can do this thing. But do not spam it. 8:34 I'm requesting you. Otherwise, if they 8:35 block you or report you, your number may 8:38 be blocked by Meta. 8:40 This feature is amazing, but it should 8:42 be used with a precaution. Now, the main 8:44 feature which most of the platform 8:45 charge you extra for, which is AI. So, 8:48 we have a two-way to use the AI. One is 8:51 the AI assistant and one is the AI 8:52 agent. Now, you might be thinking, "What 8:54 is the difference?" So, AI assistant is 8:56 for your team member to help them use 8:59 this platform in a proper way. 9:01 AI agent is a customer facing which 9:03 reply to your customer. So, for example, 9:05 in inside the shared inbox, we have this 9:07 particular rewrite with AI button. 9:09 understand the context and send them a 9:11 reply. 9:12 Also, on the left-hand side, we have 9:13 this analyze the conversation with AI 9:15 button. Then we have the AI assistant 9:17 manager over here. So, there are 9:19 multiple things which is designed for 9:20 your team member so that they can use it 9:23 and reply to the user properly in the 9:24 however format you want. After that, 9:26 there is an AI agent which is customer 9:28 facing which get trained on your 9:30 knowledge base. So, for example, if I 9:32 click on new campaign, let me create 9:33 again a new campaign. So, So this, you 9:35 can see how many ways are there to train 9:38 your bot. So we have a container FAQ. So 9:40 you can paste all the content which you 9:42 have over here or you can add more and 9:44 more FAQs over here and content over 9:46 here. 9:47 Then we have a URL. Just give your 9:49 website URL or whatever website URL you 9:51 want to give. Our agent will 9:53 automatically fetch all the information 9:55 which you want, then it will create a 9:57 proper content and FAQ on which it can 9:59 be trained on. Then we have a file. You 10:00 can upload whatever file you want. It 10:02 could be PDF, TXT, markdown file. 10:04 Whatever file you want, it get trained 10:06 on it. Then we have Google Sheet as 10:08 well. You can connect the Google Sheet 10:10 to our account and whatever data are 10:12 there in your Google Sheet, let's say 10:13 your product catalog information, 10:14 pricing information, all the 10:15 information, it will get trained on 10:17 that. It will reply to your customer 10:19 accordingly. 10:20 And then we have the API as well. Let's 10:22 say you have your AI living somewhere 10:24 else, but you have API for that. So you 10:26 can connect both the API. So our system 10:28 will get the message, it will send the 10:29 message to your system, it will get the 10:31 reply from there and it will reply to 10:33 our system. So it's not bound to just 10:35 passing information over here, but you 10:37 can use your already trained AI agent 10:38 and connect with our knowledge base. And 10:41 we are not stopping over here. 10:42 We have intent detection. So let's say 10:44 for example this particular campaign is 10:46 just for your support campaign. So all 10:48 the information which are there inside 10:50 this are only regarding the support 10:52 information. There will be another 10:53 campaign for your pricing information. 10:55 There will be another campaign which 10:56 will regarding your feature information. 10:58 So now whenever person messages you, 11:00 first the intent detection will happen. 11:01 So this particular question or query is 11:03 regarding what? Is it Is it regarding 11:04 pricing, support? Whatever it is, 11:07 accordingly it will go to that 11:08 particular knowledge base, get the 11:09 answer and then reply to your customer. 11:11 So that you can create a proper 11:12 separation and then accordingly reply 11:15 will go. Then we have proper WordPress 11:17 and Shopify automation as well. And also 11:19 you can connect your own meta catalog 11:20 over here directly. So that our system 11:22 knows automatically what all information 11:25 is there in your catalog, what all 11:26 products you are selling, so they can 11:28 reply accordingly. And you can also 11:30 select the carousel catalog you can send 11:32 to your customer and also we can take 11:34 the payment inside the system so that 11:36 you don't have to rely on any another 11:38 system out there. And also there is an 11:39 amazing feature called as appointment 11:41 inside WhatsApp. So let's say if you run 11:43 a clinic or salon or consultation and 11:46 you get too many lead so you cannot 11:47 reply to each and every lead and they 11:49 all want to do the appointment booking, 11:51 correct? So instead of telling them that 11:53 give me your number, give me your time, 11:55 I will schedule the meeting and send you 11:56 a link, your bot will take care of 11:58 everything. Customer see the real time 12:00 availability, just tap the slot, no 12:02 form, no calls, 24/7 and the one slot 12:06 cannot be booked twice. It will get sync 12:08 with your calendar, it could be Google 12:09 Calendar, cal.com, calendly and 12:11 confirmation is sent instantly on 12:13 WhatsApp and automatically reminder are 12:15 also sent. Let's say before 1 hour 15 12:18 minute you can send the automatic 12:19 reminder. And also if you want to take 12:21 the payment from the user before booking 12:23 the slot, you can do that as well. And 12:24 now the main feature regarding 12:25 integrations. We have Shopify, 12:27 WooCommerce, HTTP, Google Sheet, auto 12:29 responders so you can 12:31 do the marketing through the mail and 12:32 the SMS marketing, you can do whatever 12:34 you want. And also we have a full 12:36 fledged API and webhook option 12:38 available. So whatever tool you are 12:40 using, whatever CRM you're using, it can 12:43 be directly connected with our platform 12:46 and you can operate your WhatsApp 24/7 12:48 automatically. So now these are the just 12:49 some of the features which I have 12:51 mentioned in this particular video but 12:52 there are so many features out there 12:54 which you will can explore. You can 12:56 explore the documentation but if you 12:57 also have any sort of doubt, we have a 12:59 free support call available. You can 13:01 book a support call, it's a one-on-one. 13:03 I or my team member will come on the 13:04 call and solve all your doubts. So I 13:06 hope we can help you to grow your 13:08 business using WhatsApp automation. If 13:11 you have any more doubts, there will be 13:12 a link in the description, you can 13:13 schedule a call with me and my 13:14 teammates. We'll help you to solve all 13:16 the doubts you have. And also there is a 13:18 link in the description of this 13:19 particular website, you can have a free 13:21 7-day free trial. You can check this 13:23 platform by yourself and if you have any 13:25 doubts, you can book the call. So I hope 13:27 you like this particular video. If you 13:28 have any sort of doubt, and any 13:30 questions, just let me know in the 13:31 comment box. We'll meet in the next 13:32 video. Till then, take care.
