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Enter the email you opened tickets with. Every ticket, and every reply on it, is private to that address.

• Your ticket stays yoursTickets hold account details and whole conversations, so they are only ever shown to the address that opened them.
• One thread, start to finishEvery reply from our team lands in the same place, and you answer right there — no lost email chains.
• Triaged the moment it landsEach ticket is read, categorised and prioritised as soon as you submit it, so the first reply is already informed.